Terms of Service

Article 1. Purpose and Scope

These Terms govern the use of Gleezor Converged Edge Workspace Infrastructure software, Central Server, public website, licensing, updates, remote access, remote support, and AI assistance features.

For Korean users, mandatory Korean laws, including the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, and PIPA, prevail. For global users, mandatory consumer-protection and data-protection laws of their residence may apply in addition.

If a separate written agreement, DPA, SLA, order form, or Enterprise agreement conflicts with these Terms, the separate agreement controls.

Article 2. Company and Seller Information

Business name: Gleezor. Representative: Woo Gyu Jang. Business registration no.: 679-07-03836. Taxpayer type: General VAT taxpayer. Address: 601, 6F, 106-dong, 21 Gumaro 40-gil, Dalseo-gu, Daegu, Republic of Korea. Hosting service provider: Cloudflare, Inc. (Cloudflare Pages). Support: [email protected]. Privacy contact: [email protected].

Phone: +82-10-5959-9909. Mail-order sales registration no.: 2026-Daegu Dalseo-0854.

Gleezor displays seller identity information and withdrawal/refund conditions in checkout, quotations, footer, or business-information areas as required by Korean e-commerce law.

Paid contracts proceed under the terms shown in the quote or checkout flow.

Article 3. Definitions

"Software" means the Gleezor program installed on a customer Host Server to provide VM, storage, user, remote access, and AI assistance functions.

"Central Server" means the central service for license verification, host registration, monitoring, updates, notifications, remote-support relay, billing, and admin console functions.

"Host Server" means on-premises or dedicated infrastructure owned, controlled, or lawfully used by the user. "Organization" means the company, entity, or group operating the Software.

"Remote CLI" and "AI Remote CLI" mean features through which an authorized administrator executes commands or receives AI assistance on a Host with required user or operator consent.

Article 4. Posting and Changes

Gleezor posts these Terms on the Website so users can easily review them.

Gleezor may change these Terms within the limits of applicable law. Material or unfavorable changes will be announced at least 30 days before taking effect by website notice or email. Other changes may be announced at least 7 days before taking effect.

Users who do not agree may terminate their account or contract. Terms that are unfairly disadvantageous, unexpected, or invalid under mandatory law will not be enforced.

Article 5. Signup, Age, and Account Security

Users must provide accurate information and separately agree to required items, including the Terms, Privacy Policy, and confirmation that they are at least 14 years old. Marketing consent is optional and is not pre-selected.

If personal data of a child under 14 must be processed, Gleezor will do so only after completing legally required parental-consent procedures.

Users are responsible for protecting accounts, API keys, host registration tokens, and administrator privileges, and must notify Gleezor promptly of suspected unauthorized use.

Article 6. Services

Gleezor provides Converged Edge Workspace Infrastructure software, VM lifecycle management, storage/SMB management, license verification, host monitoring, updates, remote access relay, remote support, AI assistance, admin console, and customer support.

Feature scope, support level, usage limits, security features, and AI model availability may vary by Free for NAS, Basic, Team, Business, Enterprise, AI Add-on, or separate agreement.

If a client app requests device permissions such as camera, microphone, photos/files, notifications, or storage, Gleezor discloses the purpose and whether each permission is required or optional. Refusing an optional permission that is not essential to the service will not block the basic service.

Enterprise hardware installation, onsite support, ongoing maintenance, and disk-management scope are set by quotation, statement of work, SLA, or separate agreement. Capacity expansion, hardware-spec changes, parts replacement, data migration, and non-standard emergency visits may require separate agreement.

Gleezor may modify services after notice for security, compliance, performance, feature, or external API reasons. Emergency security patches may be notified after deployment.

Article 7. Software License and Open-Source Rights

Gleezor grants a non-exclusive, non-transferable, limited license to use the Software within the subscription term and plan scope.

Users may not reverse engineer, decompile, disassemble, bypass license verification, or copy/distribute Gleezor proprietary code without authorization. This does not restrict rights expressly allowed by applicable law or third-party open-source licenses, including reverse engineering, debugging, modification, relinking, source-offer requests, or notice review where permitted.

Gleezor may use open-source components such as QEMU/KVM, libvirt, Samba, GStreamer, GTK, OpenZFS, OpenH264, Opus, Tauri, and Rust/Node/Python packages. Each component is governed by its own license. See LICENSE, LICENSES, THIRD-PARTY-NOTICES, or /opt/gleezor/LICENSES in installation images.

License validity may be verified through Central Server. If verification remains unavailable for an extended period, features may be limited to the Free tier for security and contract-compliance reasons.

Article 8. On-Premises Data and Backup Responsibility

The user or user organization owns and controls Host Server data, VMs, files, SMB shares, local user data, and local AI indexes.

The user is responsible for Host Server physical security, network security, OS updates, backups, snapshots, recovery tests, and Windows or other guest OS licenses.

Gleezor provides software functionality but is not liable for losses caused by user backup failures, host hardware, power, network, guest OS licensing, or configuration failures, except where caused by Gleezor willful misconduct or gross negligence.

Article 9. Remote Access, Support, and CLI

Remote access uses encrypted channels such as TLS/DTLS. Gleezor generally does not view or store screen, input, or audio content while relaying ordinary remote-display sessions.

Remote support, Remote CLI, and AI Remote CLI are subject to permissions, per-session consent, command allowlists, sandboxing, audit logs, and session recording policies. Commands, output, recordings, and consent history from approved sessions may be retained for security, dispute handling, and compliance.

Users must not use remote access or CLI features for unauthorized access, unlawful manipulation of third-party systems, illegal content processing, or bypassing security controls.

Article 10. AI Features and External LLMs

Glezz AI (Gleezor AI) features are designed to use on-premises L1/L2 processing by default. L3 external LLMs are used only when an administrator enables them and the user opts in per request or workspace.

When L3 is used, prompts, selected conversation turns, retrieved snippets, model names, and token counts may be transmitted to providers such as OpenAI or Anthropic. Gleezor applies DLP masking and access controls before transmission, but users must not enter confidential or sensitive information they do not want sent to an external provider.

Where generative AI features are provided, Gleezor gives prior notice that the feature is AI-based and labels AI-generated outputs in a user-recognizable way. Audio, image, or video outputs that may be confused with reality are clearly labeled as AI-generated.

AI outputs are advisory and do not replace legal, medical, financial, or security-operational judgment. Users must review accuracy, suitability, and security impact before relying on outputs.

Article 11. Windows and Third-Party Software

Gleezor does not sell, distribute, lend, or host Microsoft Windows installation media, product keys, or Windows licenses. Users must obtain valid licenses for Windows and other guest operating systems and comply with the relevant terms.

Where Gleezor launches or downloads third-party open-source or external installer tools, those components remain governed by their own licenses and notices.

Article 12. Fees, Payment, Withdrawal, and Refunds

Plans, prices, billing cycles, taxes, included features, and payment terms are displayed on the Website, checkout, quotation, or separate agreement. Enterprise plans may require a separate quote and contract.

Korean consumers have statutory withdrawal and refund rights under Korean e-commerce law. A paid service may be withdrawn within 7 days of payment, and portions already provided or used may be deducted where permitted by law.

Free trials or free offers will not convert to paid recurring billing, and recurring charges will not be increased, unless Gleezor obtains separate express consent within 30 days before the conversion or increase. Gleezor does not bill automatic paid conversions or increases without that consent.

Unless otherwise stated, Gleezor provides a 30-day money-back guarantee. Refunds are processed to the original payment method within 3 business days after the refund reason is confirmed. Card issuer or payment-provider processing time may take longer.

Where withdrawal is restricted for digital content or services under applicable law, Gleezor will clearly disclose the restriction, service-start timing, and refund conditions before payment.

Article 13. Prohibited Conduct

Users must not provide false information, misuse another account, bypass license verification, exploit vulnerabilities, disrupt service through DDoS or scraping, process illegal content, infringe third-party rights, violate sanctions/export controls, or publish unauthorized benchmarks or reverse-engineering results.

Gleezor sends marketing SMS or email only to users who expressly opt in, and includes advertising notice, sender information, and opt-out instructions.

Marketing sent by electronic means between 9 p.m. and 8 a.m., including SMS, app push, or chat notifications, is sent only where separate night-time marketing consent has been obtained in addition to general marketing consent.

If a violation is confirmed, Gleezor may warn, limit features, suspend accounts, terminate contracts, or take legal action. Where a measure materially affects the user, Gleezor will provide the reason and appeal method where feasible.

Article 14. Export Controls and Sanctions

Users must comply with applicable export-control, economic-sanctions, and trade-restriction laws of Korea, the United States, the EU, the UN, and other relevant jurisdictions. Use by sanctioned persons, embargoed regions, or for prohibited military, surveillance, or abuse purposes may be restricted.

Gleezor may refuse or suspend transactions, downloads, license activation, or support where required by law.

Article 15. Intellectual Property

Gleezor proprietary code, documentation, UI, trademarks, logos, designs, and website content belong to Gleezor or the relevant rights holder.

Data created or stored by users on Host Servers or through the service belongs to the user or user organization. Gleezor does not use such data beyond what is necessary for service provision, security, support, and legal compliance.

Article 16. Disclaimers and Limitation of Liability

Gleezor is liable for damages caused by its willful misconduct or gross negligence as required by law. Liability that cannot be limited under mandatory law, including personal injury, willful misconduct, gross negligence, and mandatory consumer rights, is excluded from these limitations.

Gleezor is not liable for damages caused by events outside its responsibility, including force majeure, power or telecom failures, user Host Server failures, guest OS or third-party service issues, user configuration errors, missing backups, or neglected unauthorized access.

For paid services, Gleezor liability is limited, to the extent permitted by law, to the fees paid by the user to Gleezor during the 12 months before the event giving rise to liability. Free services are provided as-is to the extent permitted by law.

Article 17. Termination and Account Deletion

Members may request account deletion at any time through account settings or [email protected]. Gleezor supports electronic withdrawal of consent, account deletion, and contract termination where it supports electronic signup or purchase.

After account deletion or contract termination, personal data is handled under the Privacy Policy. VMs, files, local accounts, and backups remaining on Host Servers must be managed and deleted by the user.

Article 18. Dispute Resolution and Governing Law

These Terms are governed by the laws of the Republic of Korea, except that mandatory consumer-protection rules of the user's residence prevail where applicable.

Disputes should first be resolved through good-faith discussion. Korean consumers may use statutory dispute-resolution bodies such as the Electronic Commerce Dispute Mediation Committee or Korea Consumer Agency.

Court jurisdiction follows applicable procedural law. This jurisdiction clause does not deprive consumers of mandatory jurisdiction rights granted by law.

Addendum

These Terms are effective as of July 1, 2026.