Terms of Service

Article 1. Purpose

These Terms of Service ("Terms") set forth the conditions, procedures, rights, obligations, and responsibilities governing the use of the on-premises software ("Software"), cloud management service (Central Server, the "Cloud Service"), external remote access service ("Remote Access Service"), and website (gleezor.com, the "Website") provided by Gleezor (the "Company").

Article 2. Definitions

(1) "Software" means the Gleezor server software developed by the Company (including virtual desktop management, file storage, and AI assistant features), installed and operated on the user's own hardware ("Host Server").

(2) "Cloud Service" means the Central Server-based service operated by the Company for software license authentication, host registration/monitoring, software update distribution, and notifications.

(3) "Remote Access Service" means the connection relay (ICE/TURN) service that enables access to workstations within the Host Server from external networks via the Company's Central Server.

(4) "User" means any person who uses the services provided by the Company under these Terms.

(5) "Member" means a user who has registered on the Website and has been assigned a user account.

(6) "Organization" means the legal entity or group to which the user belongs and that operates the Software.

(7) "Plan" means the service tiers offered by the Company, including Free, Pro, Business, and Enterprise.

Article 3. Effectiveness and Amendment of Terms

(1) These Terms become effective upon posting on the Website or notification to users by other means.

(2) The Company may amend these Terms to the extent permitted by applicable laws, including the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, and the Act on Promotion of Information and Communications Network Utilization and Information Protection.

(3) When amending the Terms, the Company shall publicly announce the effective date and reasons for amendment on the Website at least 7 days before the effective date. For amendments unfavorable to users, notice shall be given at least 30 days in advance, with separate notification via email or other electronic means.

(4) Users who do not agree to the amended Terms may terminate their contract (withdraw membership). Continued use of the service after the effective date of amended Terms shall be deemed consent to the changes.

Article 4. Supplementary Rules

Matters not stipulated in these Terms and the interpretation thereof shall be governed by the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, the Personal Information Protection Act, and other applicable laws or customary practices.

Article 5. Formation of Service Contract

(1) A service contract is formed when a user agrees to these Terms, applies for membership registration, and the Company accepts the application.

(2) The Company may refuse or withhold acceptance in the following cases:

A. Using a false name or another person's identity.

B. Providing false information or failing to provide information required by the Company.

C. Technical or operational impediments.

D. Other cases that violate these Terms or are confirmed to be unlawful or improper.

Article 6. Service Description

(1) The Company provides the following services:

A. On-premises Software: Virtual desktop (VM) workstation management, central file storage and sharing (SMB), AI work assistant, user/department/permission management, backup and snapshots.

B. Cloud Service (Central Server): Software license authentication and management, host server registration and status monitoring, software update distribution, notifications and alerts.

C. Remote Access Service: Connection relay for accessing workstations within the Host Server from external networks via a client application, ICE/TURN-based P2P or relay connections.

D. Website: Membership registration, host management, license management, customer support.

(2) The specific scope and usage limits of services vary according to the user's selected Plan.

(3) The Company may change service contents after prior notice in order to improve service quality.

Article 7. Software License

(1) The Company grants users a non-exclusive, non-transferable, limited license to use the Software.

(2) Users shall not reverse engineer, decompile, disassemble, or circumvent, modify, or disable the license authentication mechanisms of the Software.

(3) License validity is periodically verified via the Central Server. If internet connection is unavailable for more than 14 days, features may be restricted to the Free Plan level.

(4) All intellectual property rights to source code, binaries, designs, documentation, and other materials included in the Software belong to the Company.

(5) Ownership of and responsibility for data stored by the user on the Host Server (VM images, files, documents, etc.) belongs to the user.

Article 8. Remote Access Service Usage

(1) The Remote Access Service is available with the Business Plan or above, providing access to workstations within the Host Server from external networks via the Company's Central Server.

(2) Screen, input, and audio data transmitted during remote access is protected by end-to-end encryption (TLS). The Company does not access or store the content of such data during relay.

(3) Availability of the Remote Access Service may be affected by external factors such as internet conditions and network status. The Company does not guarantee 100% availability. For the Business Plan, a monthly uptime target of 99.9% applies.

(4) Users shall not use the Remote Access Service for illegal purposes or unauthorized access to third-party systems.

Article 9. Pricing and Payment

(1) Service fees are as published on the pricing page of the Website.

(2) The Free Plan may be used without payment and is subject to feature and usage limitations.

(3) Paid Plans (Business, Enterprise) are billed monthly and automatically charged through the user's selected payment method.

(4) Enterprise Plans are subject to separate agreements. In case of conflict between these Terms and a separate agreement, the separate agreement shall prevail.

(5) If the Company changes its fees, it shall publicly announce the current and new fees on the Website at least 30 days before the change takes effect.

Article 10. Withdrawal and Refund

(1) Users may withdraw from a paid service within 7 days of the payment date. If the service has already been used, the cost of usage will be deducted before refund.

(2) Notwithstanding paragraph (1), the Company operates a 30-day money-back guarantee. If unsatisfied with the service within 30 days of payment, a full refund may be requested.

(3) Refunds are processed through the original payment method within 3 business days of the refund request. Credit card cancellation may take additional time depending on the card company.

(4) Refunds may be restricted in the following cases:

A. Service became unavailable due to causes attributable to the user.

B. Service was suspended due to violation of these Terms.

Article 11. User Obligations

Users shall not engage in the following activities:

A. Registering false information during application or modification.

B. Unauthorized use of another person's information.

C. Altering information posted by the Company.

D. Infringing on the intellectual property rights of the Company or third parties.

E. Defaming or interfering with the business of the Company or third parties.

F. Using or providing information obtained through the service for commercial purposes without prior consent.

G. Activities that disrupt stable service operation (abnormal mass access, DDoS attacks, system hacking attempts, etc.).

H. Circumventing, modifying, or disabling the Software's license authentication mechanisms.

I. Other illegal or improper activities.

Article 12. Company Obligations

(1) The Company shall not engage in activities prohibited by applicable laws or these Terms, or contrary to public morals, and shall make its best efforts to provide continuous and stable service.

(2) The Company shall publish and comply with a Privacy Policy for the protection of users' personal information.

(3) The Company shall promptly process user complaints related to service use, and notify users of the reasons and processing schedule if prompt processing is difficult.

Article 13. Service Changes and Interruptions

(1) The Company may change all or part of the service for substantial operational or technical reasons, with prior notice of change details and dates.

(2) The Company may temporarily suspend the service in the following cases:

A. Scheduled maintenance such as regular inspection, expansion, or replacement.

B. Force majeure events such as natural disasters, war, power outages, or equipment failures.

C. Interruption of telecommunications services by a licensed telecommunications operator.

(3) In cases under paragraph (2), the Company shall provide advance notice where possible, and prompt notice after the fact for unforeseeable causes.

(4) The Company shall not be liable for damages incurred by users due to service changes or interruptions, unless caused by the Company's willful misconduct or gross negligence.

Article 14. Host Server Management Responsibility

(1) The user is responsible for hardware management, physical security, power supply, and network connectivity of the Host Server on which the Software is installed.

(2) The user is responsible for backup and recovery of data stored on the Host Server (VMs, files, settings, etc.). While the Software provides automatic backup features, the user must properly configure and operate them.

(3) The Company shall not be liable for data loss or service disruptions caused by the user's inadequate Host Server management (neglected hardware failures, unapplied security updates, etc.).

Article 15. Intellectual Property Rights

(1) All intellectual property rights to source code, binaries, designs, text, images, trademarks, and other materials included in the Software, Cloud Service, and Website belong to the Company.

(2) Users shall not reproduce, distribute, broadcast, or otherwise use the intellectual property described in the preceding paragraph, or allow third parties to use it, without the Company's prior written consent.

(3) Ownership of data created or stored by users through the service (documents, files, VM images, etc.) belongs to the users. The Company shall not access, use, or provide users' data to third parties except for the purpose of service provision.

Article 16. Membership Suspension and Withdrawal

(1) If a member violates the obligations under these Terms or disrupts normal service operation, the Company may restrict service use through warnings, temporary suspension, or permanent suspension.

(2) If the same conduct is repeated two or more times after the Company restricts or suspends membership, or the cause is not rectified within 30 days, the Company may revoke membership.

(3) Members may request withdrawal at any time via the in-service dashboard or email ([email protected]), and the Company shall process it immediately.

(4) Upon withdrawal, the member's personal information is handled according to the Privacy Policy. However, data stored on the Host Server must be managed and deleted by the user.

Article 17. Liability and Disclaimer

(1) The Company shall compensate for damages incurred by users due to the Company's willful misconduct or gross negligence in accordance with applicable laws.

(2) The Company shall not be liable for damages arising from:

A. Force majeure events or equivalent circumstances.

B. Service disruptions or data loss caused by the user.

C. Hardware defects or management failures of the user's Host Server.

D. Failures of third-party services (internet connectivity, power supply, etc.).

E. Service interruptions or failures for users of the free service (Free Plan).

(3) The Company's liability for paid services shall not exceed the total service fees paid by the user during the preceding 12 months. This limitation does not apply to damages caused by the Company's willful misconduct or gross negligence.

Article 18. Dispute Resolution

(1) In the event of a dispute arising in connection with these Terms, the Company and the user shall negotiate in good faith to resolve the dispute.

(2) If the dispute is not resolved through the negotiation under paragraph (1), either party may utilize dispute resolution procedures under applicable laws, including the Electronic Commerce Dispute Mediation Committee or the Korea Consumer Agency Consumer Dispute Mediation Committee.

(3) Litigation related to these Terms shall be governed by the laws of the Republic of Korea, with the exclusive agreed jurisdiction at the court having jurisdiction over the Company's head office.

Addendum

These Terms are effective as of March 3, 2026.